Delivery and Refunds
We aim to dispatch your order within 3-4 days. However occasionally an item may be temporally out of stock, or the artist may need time to schedule the drawing of a remarque sketch. If this is the case we will inform you and you should receive your order within 14 days. Prints are normally dispatched by recorded delivery, packed in strong cardboard tubes.
Framing is generally carried out to order. please allow at least 7 days to receive your framed picture. However, if you have a shorter deadline, please make contact by email or telephone and we will do our best to deliver the framed picture within your schedule. Please note that the framed option is available for UK mainland delivery only.
We regularly send artworks to the USA, Australia, Japan and many other countries using Royal Mail International signed-for service, which is very reliable and takes up to 10 to 14 days to arrive. The prints / canvases are rolled in acid-free tissue paper, then put in a strong cardboard tube. Packing, insurance and shipping worldwide is charged at GBP £12.50 for one or more items in an order. To EU countries the cost is GBP £8.
Refunds / Exchange
In the unlikely event that any item purchased from Art Marine is not in perfect condition when delivered to you, please notify us in writing within three days of delivery and return it to us within fourteen days of delivery. We will then replace the item and refund your cost of postage. If upon receipt of an item purchased from Art Marine you wish to exchange it, you may return it in perfect condition within fourteen days of delivery, together with notification of your alternative selection of at least the original value. We will then dispatch your alternative selection and if appropriate charge any difference in cost to your card.None of the above affects your statutory rights.
We guarantee that neither your email address nor any other contact details you provide will be sold or passed on to any other organisation or individual.
If you have any questions, comments or complaints, please do not hesitate to email firstname.lastname@example.org